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CRISIS MANAGEMENT

1. Perform an accurate diagnosis and identify the causes of a crisis

2. Identify hidden weaknesses in your organization

3. Shed light on crises smoldering out of sight

4. Formulate your crisis into a problem statement

5. Identify the missing facts you need to resolve the crisis

6. Turn a mountain of random data into a minimum number of facts required to resolve a crisis

7. Execute surefire methods to weed out logical inconsistencies, errors or deliberate lies

8. Devise a specific solution that addresses the causes of a crisis, instead of trial and error approach

9. Implement the crisis solution effectively – clear the minefield of decision biases, constraints and irrational decision making

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Last modified: 05/11/03